In this position the Inside Sales Representative will be responsible for ensuring a smooth onboarding and/or transfer process for new accounts. They will work hand in hand with new and transfer customers to support including but not limited to providing product training, sales consultation advice, and explaining program benefits.

Company Overview

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations worldwide. Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.

Our company has invested heavily building capabilities the last three years to become a leader in product innovation. As North America's premier window covering company, we're committed to creating a "Best Experience" for our consumers, channel partners and associates.

We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home decor. Despite COVID, our company is experiencing high growth as consumers spend more time at home and want to redecorate.

National Accounts Team

Dealer National Accounts is a dynamic team of sales professionals with a history of growing sales profitably and building meaningful long-term customer relationships. The Inside Sales Representative will manage our relationships with new and transfer dealers as well as support dealers with elite status. Supported by a dedicated sales and marketing team as well as the industry's best customer service, this position represents an exciting opportunity to take this business to the next level.

Mission

This role will be primarily responsible for communicating with customers, understanding their needs, and ensuring a smooth onboarding and/or transfer process. The ideal candidate will be collaborative in nature, with the ability to develop close relationships with our dealers and franchisees, as well as our dedicated marketers, field sales associates and customer service.

Objectives

• Primarily utilizing telephone, e-mail, and virtual methods, develop meaningful relationships with customers to encourage trust and loyalty.
• Facilitate dealer onboarding program for new owners and transfers; assist with account set up, product training, industry knowledge, etc. to accelerate business development.
• Maintain dealer programs for discounts, sample, and display costs with all sales contacts for dealers with elite status.
• Answering dealer's questions and sending additional information via email (promotions, new products, etc.) and assist with order entry and/or large quote requests if necessary.
• Consistently gather, record and report information relating to competitor activity including product introductions, pricing, discounts and marketing programs in the CRM database.
• Set and meet sales goals and objectives aligned with organization goals established by leadership.
• Structure activities which drive dealer relationship development, product and sales training and sales growth.
• Provide training to dealer staff as an on-going element of the vendor-dealer relationship.
• Strong phone presence and Zoom presentation skills.
• Maintain up to date call details and communicate dealer updates to appropriate departments which may include the Sales, Finance, Customer Service, CRM, Product Management, and Marketing departments.

Education and Experience

• 2- year or 4-year College preferred. High School Diploma required.
• Initiative and drive to succeed in the window fashion industry.
• Window treatment, Interior design or customer service experience will benefit the right candidate.
• Technical aptitude with Web conferencing, PowerPoint and Excel.
• Ability to maintain up-to-date knowledge of Graber products, processes, and sales techniques.
• Effective professional sales presentation, discovery, and closing skills.
• Ability to communicate effectively in person, over the phone, and in writing. Public speaking, presentation and facilitation skills.
• Ability to travel on occasion to national account training sessions preferred.
• Candidates that may be interested in assuming an outside sales role at some point strongly encouraged to apply.

Behavioral Competencies

• Ensures Accountability - Holding self and others accountable to meet commitments
• Drive Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results - Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus - Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking - Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement