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Customer Service Representative
Stoughton, WI
Job Description
Summary:
The QTI Group is partnering with our client, located in Stoughton, in recruiting to hire a full-time Customer Service Representative for a DIRECT HIRE opportunity. This well-established company is the world's leading manufacturer of solid-state decoupling products and takes pride in delivering exceptional product quality and service to their customers. The schedule for this in-office role is Monday through Friday, 8:00 am to 5:00 pm and offers a pay rate of $19 /hour, based on experience.
If this opportunity appeals to you, apply online today!
Responsibilities:
- Answer and direct incoming domestic and international calls, e-mails, and website requests
- Provide technical literature, advice, and recommendations for customer inquiries
- Perform full Customer Service lifecycle from maintaining customer accounts and provide quotations to confirm production and delivery schedules with production and customers for all international and domestic requests
- Follow up on quotations, and inform management on activity, trends, and competition
- Build customer relationships; maintain currency with contacts and maintain CRM database
- Identify sales opportunities and proactively move customer along the path to purchase
- Fulfill customer requests regarding returns, order status, and shipping
- Advise Business Development and Marketing of customer trends and requests to include providing input on website, newsletters, and other material to assist clients and facilitate sales
- Provide necessary documentation to facilitate domestic and international shipping
- Provide administrative services as needed and all other duties as assigned
Qualifications:
- Associate degree in business related field or three years experience in customer service
- Proficient working with Microsoft Office including Excel, Word, Outlook
- Knowledge of global geography
- Ability to provide exceptional customer service skills including the ability to interact with international contacts
- Aptitude to communicate complex or technical concepts
- Proven ability to multi-task while maintaining organization and a strong attention to detail
- Willingness to complete a background check and a drug screen
#MMAS
Job Summary
Company
QTI Group
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
3+ years
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