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Registration - Pre-Service Specialist, FT
Watertown, WI
Job Description
The Pre-Service Registration Specialists are critical liaisons to patients for Watertown Regional Medical Center as they are usually the first point of contact. The Pre-Service Registration Specialist is responsible for providing a variety of scheduling, Pre-registration, registration, cost estimates, and basic financial counseling to our patients. They will do this while working with patients and clinics directly over the phone in real time. Pre-Service Registration Specialists will pre-register account by verifying all demographic and insurance information with the patient or office, prior to scheduling. They will then proceed with scheduling patient appropriately. Once patient is scheduled, estimate will be created by the associate and given to the patient over the phone. Pre-Service Registration Specialists will collect payment from patients for pre-service and point of service collections. They will also be able to help patients that are unable to pay pre-service or point of service with basic information on Watertown Regional Medical Center's financial policies and financial assistance when applicable. Pre-Service Registration Specialists will help patients with all these functions and provide them with direction and resources for their needs. They will work closely with other departments from the revenue cycle including Patient Accounting, Prior Authorization, and Registration to ensure patient experience is flawless from start to finish. Knowledge of Change Health's Clearance products is critical in this position. Full Time, Weekdays only - No Weekends. Qualifications: High School Diploma or equivalent required. 3 years previous customer service and/or Revenue Cycle experience (Registration; Scheduling, patient accounting, etc.) required.
Job Summary
Company
LifePoint Hospitals
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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