Support, monitor, and maintain servers, applications, and databases, minimizing downtime and data loss. Regularly patch software on Windows Servers using manual or automated methods Help facilitate data lifecycle management in AWS and/or other cloud storage providers. Plan, design, and request server infrastructure that aligns with project requirements and future scalabil

The primary responsibility of this position is to serve as Technical Architect to lead the efforts in building new applications or services that modernizes existing infrastructure, provides technical guidance, implements best practices, and follows the agency's defined policies and standards. This position will partner with multiple stakeholders and development teams on t

Play a key role as the liaison between the IT project team and business areas. Server as the business analyst to identify and document complex workflows critical to the implementation of client's Safety Data Platform Manage the project grant scope and reporting requirements. Coordinate client's business area activities associated with the IT project such as (but not limit

Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and softwar

Draft quality assurance policies and procedures. Design, develop, and execute testing plans. Perform analysis for adherence to agency policies. Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Make recommendations and implement processes to utilize technology appropriately to support QA work. Prov

Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Manage tickets assigned in a timely manner. Determine the best solution based on the issue and details provided by the customer. Develop/modifying K

Collaborate with business stakeholders to understand their digital service needs, challenges, and goals. Translate business requirements into clear, concise, and actionable technical specifications for IT teams. Act as a liaison between business and IT, ensuring clear communication and fostering collaboration ensuring business requirements are met while IT processes, stan

The client requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inv

The Software Developer contributes to company and product success by developing, updating and improving code. Incumbents apply software engineering principles to design, analyze and test new code, while maintaining deep knowledge of client's software practices. Key Tasks/Duties Discuss and coordinate development approaches with team members and review team members' code t