Draft quality assurance policies and procedures. Design, develop, and execute testing plans. Perform analysis for adherence to agency policies. Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Make recommendations and implement processes to utilize technology appropriately to support QA work. Prov

Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Manage tickets assigned in a timely manner. Determine the best solution based on the issue and details provided by the customer. Develop/modifying K

Collaborate with business stakeholders to understand their digital service needs, challenges, and goals. Translate business requirements into clear, concise, and actionable technical specifications for IT teams. Act as a liaison between business and IT, ensuring clear communication and fostering collaboration ensuring business requirements are met while IT processes, stan

The client requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inv

The Software Developer contributes to company and product success by developing, updating and improving code. Incumbents apply software engineering principles to design, analyze and test new code, while maintaining deep knowledge of client's software practices. Key Tasks/Duties Discuss and coordinate development approaches with team members and review team members' code t